Frequently Asked Questions

In the interest of Health and Safety:
Under 14’s are NOT allowed on the pitch either accompanied or unaccompanied.
Under 16’s MUST be accompanied at all times by a parent or guardian.
Guardian must remain with under 16’s and take full responsibility for them throughout the duration of the event.
No queuing is permitted prior to gates opening.

WARNING:
For the safety and enjoyment of all patrons, An Garda Siochana, Aviva Stadium and Promoters MCD would request that all Parents and Guardians undertake their responsibility to fully review and adhere to the age restrictions and conditions outlined here, before allowing any minors attend this event.

Strict age monitoring will be in place at all entrances and the promoter reserves the right to refuse admission without a refund to anyone who fails to comply.

Should you have any queries regarding the age policies or require any assistance please email the promoter directly customercare@mcd.ie .

Location and Event Questions

Q: Where is the Aviva Stadium?

A:  Aviva Stadium is in the heart of Dublin, just over one mile from St Stephen’s Green. The ground itself is a landmark known to all Dubliners and is located in the heart of the Ballsbridge area, Dublin 4. It is bordered by Shelbourne Road to the West, Lansdowne Road to the South, Bath Avenue to the North & the Dodder River and Dodder Walk to the East.  Fans should allow themselves plenty of travel time when getting to the concert. See our ‘Getting There’ section below.

Q: When is the Phil Collins show due to take place?

A: Sunday 25th June 2017. Doors at 6pm, with support coming from Blondie. For the latest time updates please keep an eye on www.mcd.ie closer to the event.
Please note: there is no queuing before stated door time.

Q: Can I leave the event and come back in again?

A: Please note there is no readmission to the event.

Q: Who can go?

A: The age restriction for this event is that under 16s must be accompanied by a parent/guardian who will sign for and take responsibility for the Minor for the duration of the event. An adult can take up to 4 minors with them to the event.

Parents/Guardians: If security members have any doubt regarding your age you will be requested to prove your age so please ensure to bring ID to the show as it is your responsibility to be able to prove it when requested.

Please note: Under 14s are not permitted on the Pitch area. Therefore, the promoter strongly advises Under 14s purchase seated tickets.

Ticket Questions

Q. I purchased a ticket online at www.ticketmaster.ie over 2 weeks ago and still haven't received it, who should I talk to?

A: Please contact Ticketmaster Customer Services directly on 0818 903 001 or if you are calling from Northern Ireland call 0844 277 9964 Monday to Saturday 9.30 to 6pm.

Q. Can I pay more to upgrade to a backstage ticket?

A: It is not possible to buy backstage tickets; backstage is a busy working area of the site and is not an appropriate are for non-working people.
There are some packages still available – please consult the Ticketmaster event page for such packages: http://www.ticketmaster.ie/Phil-Collins-tickets
Be advised that MCD Productions are not responsible for the organization of these packages.

Q: What type of tickets are available?

A: Tickets are available through Ticketmaster:
In person: From 100 Ticketmaster outlets nationwide
By calling 24hr hotlines: Tel: (ROI) 0818 719 300 ( NI ) 0844 277 4455
Buy online: www.ticketmaster.ie

Q: How much do tickets cost for this show?

A: Tickets are from €89.50.
Pitch Standing tickets are €89.50.
Gold Circle Standing tickets are €114.00

Please note: The upper tiers are quite high. If you suffer from Vertigo or have a fear of Heights, please note that you would have been advised at time of purchase to purchase tickets from the Lower Tiers. If you have concerns, please contact access@mcd.ie.

VIP HOSPITALITY TICKETS

PLEASE NOTE: If you wish to enquire about hospitality packages for this event please contact The Hospitality Partnership here.

Getting there

Q: I'm travelling from the UK - can you tell me best way of getting to the Aviva Stadium?

A: The best airport to fly into is Dublin Airport. There are also two ports to arrive by ferry: Dun Laoghaire and Dublin Port. Please see next FAQ for further directions.

Q: I'm trying to find out how I can get to the event?

A: As traffic and parking delays are inevitable you are strongly advised to use public transport (Dublin Bus, Dart or Luas) or car pool – THERE ARE NO PARKING FACILITIES AVAILABLE LOCALLY FOR CONCERTS. Please use City Centre car parks. For details on the above public transport please see the Aviva website: http://www.avivastadium.ie/getting-here

Q: Can I purchase a car parking ticket for the venue?

A: No, unfortunately not. There are no parking facilities available except a limited number of accessible spaces. To apply for access to accessible parking please email: access@mcd.ie

Event Facilities & General info

Q: What is the earliest I can arrive to the event?

A:  Aviva Stadium doors are advertised to open at 6pm on show day (Subject to change). No queuing will be permitted prior to this so you should time your arrival accordingly.

Q: Can I bring Garden Furniture or seats with me?

A: Unfortunately, not. Neither garden furniture nor umbrellas will be permitted for Health and Safety reasons.

Q: What smoking area facilities are there at the Aviva stadium ?

A. The Aviva stadium is a strictly NO SMOKING stadium.  Dedicated smoking areas are located outside stiles:  A, E, I ,M, P and  X

Q:Where is the Box office located for the concert?

A:There are 2  Box office locations
1. The Ticketmaster unit on the corner of Northumberland Road and Lansdowne Road (guest list will be in this unit too)
2. Ticketmaster unit on Newbridge Avenue (opposite Marian College)

Q.Is there customer service staff at the event ?

A : Yes

Inside the venue : Ticketmaster/MCD Customer care have staff located on each of the Levels: 0(Pitch), 1 and 3  and 5 available to assist customers with any issues
Pitch area: Adjacent to Gates 104 and 125 
Level 1: Near Block 111 and 118
Level 3: Near Block 310 and 320 
Level 5 : Near Block 506 and 526

In addition, there will also be floating Customer Care/Ticketmaster staff on Level 1 and 3  and 5 wearing Pink high VI’s so please familiarize yourself with them and know where you can locate them if required.

ALL CUSTOMER CARE/TICKETING STAFF WILL BE WEARING PINK Hi Vis

Question : Will there be an assistance for accessible customers

A : Yes, There will be accessible assistants on site wearing  Blue Hi Vis Please ask a member of staff to help you locate them if you are unable to locate them yourself and they will be happy to assist you as required.

Q: Will there be Disabled Facilities?

A. Yes. We want everyone to be able to enjoy our events, participate, feel safe, as well as being part of the crowd. The following section aims to help you make an informed decision about attending. All disabled customers are welcomed at MCD shows. Please note all wheelchair/special needs tickets must be booked in advance by calling Ticketmaster Accessible Phone Number on 0818 903001.

Wheelchair Users facilities

For this event, there are designated wheelchair locations on each level within the stadium which were available to book by calling Ticketmaster Accessible Phone Number on 0818 903001.

Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please contact us well in advance to allow us to plan for your arrival.

There may be use of laser and strobe lights at the event. Those persons affected by lighting should ensure they have sufficient time to leave the viewing platform/crowd before effects begin. Please bear in mind the audience may be very large and movement through the crowd slow. Please note wheelchair users maybe requested to remain in the designated wheelchair area at the end of the show till the main crowd has left the site. This is for everyone’s health, safety and security.

Additional accessible facilities

For all non-wheelchair related accessible ticket enquiries we will have a limited number of designated seats in the tiered seating area. Please note these can only be booked by calling Ticketmaster accessible Hotline directly on 0818 903 001 (Republic of Ireland), +353 1 648 6060 (International) and the Ticketmaster representatives will be happy to assist you in booking your tickets.
Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please be advised that relevant official documentation will be requested for approval for these tickets.

Accessible parking

Accessible Parking will be available in the Stadium Car Park.
Please note access to this car park will only be permitted to those with a valid car pass. The car park will only be available up until approx. 2 hours before the event advertised opening times at which time roads will be closed to accommodate pedestrians.
*Please be advised, the height restriction for vehicles entering this carpark is 2.1 meters. Please advise if your vehicle is above this height as we will need to give you an alternative option.
Ticketmaster will advise us of contact details for all wheelchair /accessible ticket holders and these will automatically be offered an option of availing of accessible parking. Please be advised that there will be a delay in exiting the car park after the show as An Garda Siochana give priority to pedestrians on the roads around the venue for a period after the show.

If you have not purchased a wheelchair/accessible ticket for this event but still wish to apply for an accessible parking pass, please email access@mcd.ie with relevant official documentation supporting your request and a member of staff will contact you accordingly.
Please contact MCD directly with any additional accessible requests on access@mcd.ie .

Food & Drink Questions

Q: Can I bring Alcohol into the venue?

A: No alcohol is permitted into the event site and searches will be in place at the entrances. MCD are committed to responsible alcohol policies and work with www.drinkaware.ie in relation to this.
Please note: We also have a 4 drink per person limit on all onsite bars. ID will be checked rigorously on event day.

Q: Will there be food available to purchase at the event?

A: Yes. There will be an array of onsite concessions selling food and beverages.

Q: I am Coeliac, gluten intolerant, will there be food suitable to cater for my needs?

A: Yes, there will be a limited selection of foods available to cater for such dietary requirements. If you have any concerns/queries, please email access@mcd.ie in advance and we will be happy to advise options accordingly.

Medical Facilities

Please note there are medical and welfare facilities on site, which are open to all customers.

Q: I am diabetic and need someone to go to take/to store my insulin

A: Please notify security at the gates in advance of being searched that you are carrying such items. Please bring official supporting medical documentation to avoid any issues on the day. Please approach the medical room at the event and a member of medical staff will be happy to assist you accordingly in relation to your requirements.

For directions to the nearest medical room please follow onsite signage or ask the nearest steward for assistance.

Music questions

Q: Who is on the lineup?

A: Phil Collins, with support from Blondie and Mike & the Mechanics.

Q: Are there more acts to be announced?

A: Additional support acts may be announced during the run up so continue to check the MCD website www.mcd.ie for updates between now and the event

Q: Will the full running times be made available before the event?

A: Where possible, these will be made available. For all the latest event updates please check the MCD website www.mcd.ie

Q: How can I stay updated on artist additions to the event in the run up?

A: You could subscribe to www.mcd.ie for all updates on Phil Collins at the Aviva Stadium 2017 or via Facebook at https://www.facebook.com/mcd.productions .

Camera Queries

Q: What type of camera is permitted?

A: Point and shoot compact cameras and cameras with fixed (non-zoom) lenses under 3 inches (75mm) ARE PERMITTED.

Lenses over 3 inches and video recording cameras are NOT PERMITTED.

Please note: If you are a professional photographer and wish to take photos with a professional camera at this event you must apply in advance for permission by emailing contact@mcd.ie. If you have not being approved in advance you will not permitted access to this event with your professional camera.

Prohibited Items List

No liquids are permitted other than sealed water less than 500ml is allowed (Caps will be removed)

In addition, the following Items are Strictly Prohibited
• Aerosols /Air Horns
• Animals (other than registered guide or hearing dogs)
• Alcohol
• Any item which may reasonably be considered for use as a weapon
• Audio Recorders
• Backpacks or waistpacks
• Bottles
• Cans
• Cameras with a detachable lense or recording equipment *
• Camping Equipment
• Chinese or Sky Lanterns
• Deckchairs
• Fireworks and Flares
• Flagpoles
• Garden furniture, fold up chairs or shooting sticks.
• Glass
• Glow sticks
• GoPros
• Illegal substances
• illegal merchandise of any description
• Ipads
• Large Umbrellas
• Large chains, spiked bracelet’s or wallet chains
⦁ Large Flags, Placards or Posters inc sticks
• Light Sabers
⦁ Liquids -No liquids are permitted other than sealed water less than 500ml is allowed (Caps will be removed)
• Megaphones
• Nitrous Oxide
• Placards or signs of any nature
• Portable Laser Equipment and Pens
• Selfie sticks
• Smoke Canisters
• Sound systems
• Spray Cans
• Tridents
• Un-authorised Professional Film or Video Equipment*
• Unofficial tabards or reflective jackets

Question : Can I bring my bag?

Answer : Searching is a condition of entry to protect your safety and that of others. Due to increased security measures we  strongly advise you allow sufficient time to get through security checks  to gain entry to the venue in a safe and timely manner.

To ensure as smooth an access as possible and to avoid any unnecessary delays we strongly suggest that you bring as little as possible with you to the event and minimize jackets and additional layers when possible. To avoid disappointment do not bring backpacks or larger handbags, you may be refused admission to the venue without a refund.

We recommend if you are bringing a personal bag, purses or clutch bag, you should only bring those of smaller sizes i.e .those measuring 4.5in/11.4cm x 6.5in/16.51cm or smaller will be allowed.

We will also conduct additional further security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit.