Frequently Asked Questions for this show may be found below

Stadium Facilities

Q: Will I be able to purchase food and drink in the stadium during the concert?
A: Yes, there will be a wide range of food and beverages available to buy.
Please note: Alcohol will only be available to purchase for adults aged 18 and over, you will be required to provide photo id as proof of age.
Q: I have Tickets for one level or Pitch standing and my Friends/Family have tickets for a different area. Can I go and meet them during the concert?
A: No. Please note movement between areas is NOT PERMITTED (including movement between Pitch 1, 2, 3 Standing) and only ticket holders for relevant levels/areas can access each area.
Q: Me & my friend have tickets for Pitch Standing, but they are in different access routes to the venue. Can we access the stadium via the same route for all areas of the pitch?
A: No. Pitch Standing access is as per assigned entry route on tickets only.
Q: Can I purchase official Coldplay merchandise at the concert?
A: Yes, there will be a number of merchandise outlets located within the venue. We would advise against purchasing any unofficial merchandise outside the stadium.
Q: Will there be drinking water available?
A: Yes, drinking water fountains will be available at various points around the stadium.
Q: What if I or one of my guests feel unwell or have an accident?
A: There will be trained medical staff on duty. Please approach a steward who will direct you to the nearest first aid/medic point.
Q: Can I smoke in the stadium?
A: Smoking is strictly only permitted in designated open air areas to the rear of the stands.
Q: My child has an illness; will there be facilities to store his/her medicine?
A: No, this would need to be kept on the person at all times. Should you have any accessible queries/concerns in advance of the event please email the promoter direct access@mcd.ie .
Q: What can I do if I become separated from a member of my party at the event, especially one who is a minor at the event?
A: There will be several customer care points around the stadium designated by signs reading ‘Customer Care / Ticketing’. Please speak to your nearest steward / Customer Care Volunteer who will assist you and point you in the right direction. Please ensure to make all members in your party familiar with the nearest of these points to your particular area upon arrival at the venue so that they will know where to go should you become separated/have any issues that requires assistance during the event. Please also Load the evntzapp from www.evntzapp.ie which provides all relevant useful event information and also provides reporting facility direct to event management team so you can get assistance live at the event if required.
Q: Where are the First aid areas?
A: There will be a First Aid area located on every level of the stadium (including the pitch). These will be clearly signposted and all stewards will be able to direct patrons to the nearest medical staff.

Timings

Q: What are the opening times of the Stadium on the day?
A: 6pm.
Please note all times are subject to change – keep an eye on the following websites for all the latest event updates:
www.mcd.ie
www.evntzapp.ie
www.ticketmaster.ie
www.crokepark.ie
www.garda.ie

PLEASE NOTE: No queuing will be permitted prior to gates opening.

Q: What time will the concert start and what time will U2 be on stage?
A: The full line-up and stage times will be announced closer to the event.
Please note all times are subject to change please keep an eye on the following websites for all the latest updates:
www.mcd.ie
www.evntzapp.ie
www.ticketmaster.ie
www.crokepark.ie
www.garda.ie

The Concert

Q: What date is the concert?
A: Saturday 8th July 2017 – Gates are scheduled to open at 6pm.
Q: How will I get up to date information in the days leading up to the concert?
A: All customers that Ticketmaster have contact details for will be contacted by email with a concert information email prior to the event. You can also get up to date information from the following websites:
www.mcd.ie
www.ticketmaster.ie
www.crokepark.ie
www.garda.ie
www.evntzapp.ie

Q: Which entrance do I take to enter the venue?
A: Please follow instructions on your ticket regarding venue entry. Your ticket will closely outline which route / entry to take to the venue. There will also be security / Gardai outside the venue on the day of the event to assist with any queries regarding entry to the venue.
Q: Will there be any facility for me/my child to queue early at the venue?
A: Early Queuing is not permitted at the venue.
Q: What should I wear based on expected weather?
A: Please consult weather forecast and dress appropriately. In the case of rain being forecast please be advised that umbrellas are not allowed they are prohibited items.
Prohibited Items
Question : What items are not allowed
Answer : The below items are not allowed
·       Aerosols/ Air Horns
·       Animals (Other than registered guide or hearing dogs)

Alcohol
·       Any item which may reasonably be considered for use as a weapon
·       Audio recorders
·       Backpacks /large bags /Waist packs

Banners with poles or poles of any kind
·       Bottles
·       Cans
·       Cameras with detachable lens or recording equipment
·       Camping equipment
·       Chinese or sky lanterns

Cooler Boxes or Large containers
Crash helmets or protective headwear, body armour or protective clothing
·       Deckchairs
⦁ Drumsticks
⦁ Excessive amounts of batteries, wire, cables or electrical components
·       Fireworks and flares
·       Flagpoles
·       Garden furniture, fold up chairs or shooting sticks
·       Glass
·       Glow sticks
·       Go Pros
·       Illegal substances/ illegal merchandise of any description
·       I pads
·       Large umbrellas
·       Large chains, spiked bracelets or wallet chains
⦁ Large Flags, Placards or Posters inc sticks
·       Light sabers
Lasers/Laser pens or torches
LED Headbands , wristbands, Glow sticks or Light emitting objects of any kind (except mobile/cell phones)
⦁ Liquids -No liquids are permitted other than sealed water less than 500ml is allowed (Caps will be removed)
·       Nitrous oxide
·       Portable laser equipment and pens
·       Selfie sticks
·       Smoke canisters
·       Sound systems
·       Spray cans
·       Tridents
·       Un – authorized professional film or video equipment
·       Unofficial tabards or reflective jackets

“DO NOT BRING BACKPACKS OR LARGE HANDBAGS
THERE  WILL BE  NO CLOAKROOM OR STORAGE FACILITIES ON SITE . BAGS MUST NOT BE LEFT AT ENTRANCES OR SURROUNDING AREAS . ANY ITEMS LEFT WILL BE REMOVED AND DISPOSED OF ACCORDINGLY
Should you require somewhere to store a backpack, large handbag or any additional luggage during the event the following locations have Bag drop/locker storage facilities available (please note these are independently run facilities)
⦁ Ned Kelly’s: 43 O’ Connell Street Upper
⦁ Extreme Ireland
Tourism Office,
37 College Green
Busáras  station opposite Connolly train station
Searching is a condition of entry to protect your safety and that of others.
Due to increased security measures we  strongly advise you allow sufficient time to get through security checks  to gain entry to the venue in a safe and timely manner.
To ensure as smooth an access as possible and to avoid any unnecessary delays we strongly suggest that you bring as little as possible with you to the event and minimize jackets and additional layers when possible. To avoid disappointment do not bring backpacks or larger handbags ,you may be refused admission to the venue without a refund.
We recommend if you are bringing  personal bag, purses  or clutch bag, you should only bring those of smaller sizes i.e.those measuring 4.5in/11.4cm x 6.5in/16.51cm or smaller will be allowed.
We will also conduct additional further security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit

Q: I am pregnant and have a standing ticket,will I be able to have a seat?
A: Please do not bring any type of seating with you as these are prohibited items and you will not be allowed enter the venue with them. Please note this is a sold out type event so please contact the Ticketmaster Accessible Phone Number on 0818 903001 prior to arriving to find out if there are seats available in the accessible area and if it is possible to relocate. All reserved seating may be sold out.
Q: My circumstances have changed since I purchased my ticket and I am now pregnant, what should I do?
A: Whilst agents may try to exchange your ticket for a seated area, please note this may not be possible if all reserved seating has sold out.

Please contact the Ticketmaster Accessible Phone Number on 0818 903001 prior to arriving to find out if there are seats still available and if it’s possible to relocate.
Q: Where can I drop off and pick up my child from?
A: All Under 16s MUST be accompanied by an adult who will be in attendance at the event and also holds a valid ticket for the event. Please see IMPORTANT AGE RESTRICTIONS INFORMATION above.
For all the latest traffic management updates regarding road closures and public transport etc. please keep an eye on the following websites in the lead up to the event:
www.mcd.ie
www.evntzapp.ie
www.ticketmaster.ie
www.crokepark.ie
www.garda.ie
Q: Will my child be safe on his/her own?
A: All children under 16 must be accompanied by an adult who will be in attendance at the event and also holds a valid ticket for the event.
Standing tickets are only available to persons aged 14 and over. Under 14’s will not be permitted on the pitch either accompanied or unaccompanied.
No 14 – 16year olds will be allowed on the pitch unless accompanied by an adult.
Q: Who are the support acts for U2?
A: Noel Gallagher’s High Flying Birds have been confirmed as U2’s Support Act. Please keep an eye on the following websites for all the latest event updates:
www.mcd.ie
www.evntzapp.ie
www.ticketmaster.ie
www.crokepark.ie
www.garda.ie
Q: Can I take photographs at the concert?
A: Yes, but only small digital cameras are permitted. Please note that any camera with a long or detachable lens will be classified as a professional camera and these are not permitted. Video cameras & iPads are also prohibited. If you have any concerns please email customercare@mcd.ie . Please note failure to abide by these rules will result in the item that is not being permitted being confiscated and the promoter will not be responsible for such items as there are no storage facilities available to accommodate such items.
Q: Can I bring posters/banners to the concert
A: No banners, posters, Flag poles or sticks for banners are prohibited.

TRANSPORT

Q: Will there be parking available on the day of the concert at the Stadium for the public?
A: Croke Park is situated in a residential area that has limited parking. Local residents have the right to expect priority on this parking. The area is monitored by Dublin City Council Parking Enforcement and illegally parked cars may be clamped or towed away.
All event goers are encouraged to use public transport options – Bus, Rail, DART and LUAS – which all bring you to within 15 minutes’ walk, or less, from the stadium.
There will be no parking available in the areas in the immediate vicinity around the Stadium as the roads will be closed around the stadium.
There are several car parks in the vicinity of Croke Park:
⦁ Clonliffe College
⦁ Q-Park Clerys, Marlborough St., Dublin 1
⦁ Mater Hospital Car Park
⦁ Park Rite Parnell
⦁ Park Rite Irish life
⦁ Park Rite IFSC
⦁ Park Rite Fleet Street
⦁ Park Rite Arnotts
Please get the Free Event App with useful maps on Venue access and parking locations etc www.evntzapp.ie
Q: I am a wheelchair user /accessible patron. Where can I park?
A: There is no parking for any customers including accessible patrons in Croke Park itself. There are no on-street accessible parking spaces on streets within the Garda cordon. There is, however, parking in Clonliffe college car park in a reserved area for accessible patrons. Entry is off Drumcondra Road and the charge is €10. However please note space in limited in the accessible area so please contact the promoter in advance at access@mcd.ie to apply for a pass to the allocated accessible area of Clonliffe car park. Please note this pass will be emailed to you in advance and you must print it out and bring it with you to gain access on the day. The €10 charge is to be paid upon arrival at the car park. The pass just grants access to the special needs parking area.
Q: I need to get past the traffic cordons on the day of the concert. What can I do?
A: You must contact Mountjoy Garda Station directly.
Q: Where can I get information on public transport to the venue?
A: All event goers are encouraged to use public transport options – Bus, Rail, DART and LUAS – all bring you to within 15 minutes’ walk, or less, from the stadium. Further information is available from:
www.evntzapp.ie
National Journey Planner
www.dublinbus.ie
www.luas.ie
www.irishrail.ie
www.buseireann.ie
www.Concert-Travel.com
For all the latest transport updated information please keep an eye on the following websites:
www.evntzapp.ie
www.garda.ie
www.mcd.ie
www.ticketmaster.ie
www.crokepark.ie
Q: I am a local resident living near Croke Park.  I have a query about the concerts taking place in the stadium, who should I contact?
A: Please contact the Croke Park Community Officer Julianne Savage directly on 01 865 8607 or jsavage@crokepark.ie.
Q: I still have questions about the event that are not answered here. What can I do?
A: Please email the promoter directly customercare@mcd.ie or access@mcd.ie and a representative will be happy to assist you with your query.
Wheelchair and Accessible Bookings
Q: I have a wheelchair accessible ticket and have a question regarding my tickets. Who can I talk to?
Please contact Ticketmaster directly and they will be happy to assist:
Republic of Ireland: 0818 903001
Northern Ireland & UK: 0844 277 9964
International Customers: 00 353 818 903001
Alternatively, please contact Ticketmaster via the Customer Service tab on their website www.ticketmaster.ie and an agent will be happy to assist you.

Q: I am a wheelchair user and would like to attend but do not have a wheelchair accessible ticket. Will there be a designated area for wheelchair users at the concert?
A: Yes, there will be a purpose built raised wheelchair platform on the pitch for this event, and Accessible seating is available also in the Lower Cusack Stand. Please contact Ticketmaster Accessible Phone Number on 0818 903001 to enquire regarding wheelchair accessible tickets in advance of attending the event. Please note there is a capacity limit in this area so Wheelchair Accessible Tickets are required to access the wheelchair platform and the platform operates a strict 1+1 Policy.
Q: I am not in a wheelchair but have accessible needs and would like to attend. Will there be a designated area for customers with accessible needs at the concert?
A: Yes, there will have a designated Viewing area and accessible facilities for your use. These seats will be located in the Lower Cusack Stand and have been confirmed as the most accessible to lifts, toilets etc. For all non-wheelchair related accessible ticket enquiries we will have a limited number of designated seats in the tiered seating area. Please note these can only be booked by calling Ticketmaster special needs Hotline directly on:
⦁ 0818 903 001 (Republic of Ireland),
⦁ 0333 321 9996 (Northern Ireland & UK)
⦁ 00 353 818 903001 (International Customers)

Ticketmaster representatives will be happy to assist you in booking your tickets.
Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please be advised that relevant official documentation will be requested for approval for these tickets. Should you have any further non-ticket related accessible queries please contact the promoter directly access@mcd.ie .
Q: My circumstances have changed since I purchased my ticket and I am now a wheelchair user. What should I do?
A: Please contact Ticketmaster Customer Services and they will be happy to assist:

Republic of Ireland: 0818 903001
Northern Ireland & UK: 0844 277 9964
International Customers: 00 353 818 903001

PLEASE NOTE: that there is a fixed capacity for the Wheelchair areas and there is nothing we can do if this has sold out.

Tickets

If you have any Ticket related queries, please be sure to contact Ticketmaster in advance of the event and allow sufficient time to assist you with your query.
Q: What tickets were/are available to buy?
A: Tickets for this show have now Sold Out. Please be mindful and only purchase tickets from the authorised seller of tickets for this event (Ticketmaster).
Q: How much are the tickets?
A: Tickets are from €69.50 – however, all tickets are now Sold Out.
Q: How many tickets could I buy?
A: 8 per person. No larger group bookings are possible on this event, all tickets however are now Sold Out.
Q: I have a Ticket query. What should I do?
A: Ticketmaster are the Ticketing agent for this event, please contact Ticketmaster directly via the ask a question tab on www.ticketmaster.ie
Q: I’ve seen tickets advertised on other sites – can I still order from there?
A: We would strongly advise against using any sites other than www.ticketmaster.ie who is the authorised seller of tickets for this event. Purchasing on Ticketmaster.ie is the only way you can be guaranteed that you have purchased 100% genuine tickets.

IMPORTANT: AGE RESTRICTIONS
Q: Are there any age restrictions?
A: YES.
⦁ In the interest of safety Under 14’s will not be allowed on the pitch either accompanied or unaccompanied.
⦁ All under 16’s must be accompanied by a parent or guardian attending the event who will remain with them and take full responsibility for them throughout the duration of the event.
⦁ Anyone aged 14- 16 years with Pitch standing Tickets must be accompanied by an adult to gain access to the Pitch standing area.
IMPORTANT PLEASE NOTE: There will be age checks in operation. If there is doubt whether a minor qualifies for age restrictions set out, proof of age may be requested. It is the responsibility of the adult accompanying the minor to be able to satisfy staff that the minor is the age they say. We recommend if in doubt please bring colour photocopy of the minor’s passport to prevent any unnecessary disappointment.
Q: How many children under 16 can I accompany?
A: One adult can accompany up to 4 children, however this is a matter you should pay careful attention to, depending on the age and needs of the children involved.
Q: Pitch standing is only available to people aged 14 and over provided they are accompanied by an adult. Is that at the time of the concert or when the ticket was bought?
A: It is at the time of the concert. So, if you are 13 when the concert was announced but you will be 14 when the concert happens you could have bought a standing ticket.
Q: Can I bring my baby/toddler to this event?
A: The Promoter deems that large stadium concerts are not suitable environments for all small children under 5 years old. This being so, we have no measures in place to facilitate babies or small children on site. It is important to note that high noise levels can damage your child’s hearing. Should you still choose to bring young children or babies please note you will be requested to sign a consent form before entering the venue. Everyone entering the stadium regardless of age requires a ticket.

In the interest of Health and Safety:
Under 14’s are NOT allowed on the pitch either accompanied or unaccompanied.
Under 16’s MUST be accompanied at all times by a parent or guardian.
Guardian must remain with under 16’s and take full responsibility for them throughout the duration of the event.
No queuing is permitted prior to gates opening.
WARNING:
For the safety and enjoyment of all patrons, An Gardaí Siochana, Croke Park and Promoters MCD would again request that all Parents and Guardians undertake their responsibility to fully review and adhere to the age restrictions and conditions outlined here, before allowing any minors attend this event.
Strict age monitoring will be in place at all entrances and the promoter reserves the right to refuse admission without a refund to anyone who fails to comply.
Should you have any queries regarding the age policies or require any assistance please email the promoter directly customercare@mcd.ie .